Terms & Conditions

The platform is operated by Cali Supplements ("we", "us"). Each partner storefront on the platform is run by an independent business owner ("Partner") who is a separate business. When you buy through a Partner's storefront, the Partner is the seller of the goods and the party responsible for supplying them. We provide the technology that presents the catalogue, applies pricing, takes the order and passes it to the Partner.

Products sold on the platform are manufactured or distributed by third-party brands (including Nutriway and XS). Neither we nor the Partners are the manufacturer. Product and brand names are trademarks of their owners and are used only to identify the products being sold. Partners are authorised to retail these products under their agreement with the supplier.

• You must be 18 or older to place an order.
• Product pricing and ordering are unlocked with a Partner's access link or code. That link attributes your orders to that Partner and applies the pricing they have set. You may not use, share or publish a Partner's link to divert customers, resell access, or misrepresent your relationship to a Partner.
• You are responsible for keeping any account details secure and for everything done under your account.
• We may refuse, limit or cancel access or orders where we reasonably suspect fraud, misuse, breach of these terms or a breach of the Partner's obligations to their supplier.

Product names, images, ingredients and descriptions are supplied by the manufacturer or reproduced from its materials. We take reasonable care to keep them accurate but do not warrant that every detail is complete or current. Always read the label and any leaflet supplied with a product before use.

Nothing on the platform is medical advice. Dietary supplements support general health and are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, breastfeeding, taking medication or have a medical condition, speak with your doctor or pharmacist before use. Vitamin and mineral supplements should not replace a balanced diet.

Products are subject to availability. Where an item becomes unavailable after you order, the Partner will contact you to offer a substitute, a back-order or a full refund of that item.

• Prices are shown in Australian dollars and include GST where it applies. New Zealand pricing, where shown, is in New Zealand dollars. The price at the time you submit your order is the price you pay.
• Member pricing is a discount set by your Partner and applied automatically once your device is unlocked with their link. It can differ between Partners and can change; changes never affect an order already placed.
• Partners may run specials (for example a percentage off or free shipping) for a set period, with conditions such as a minimum spend. The heading and terms of a live special are shown on the storefront and at checkout. Specials apply only to orders placed while live, cannot be applied retrospectively, and, unless stated, cannot be combined with other offers beyond what checkout applies automatically.
• Obvious pricing errors: if a price is clearly wrong because of a system or typing error, the Partner may cancel the order and refund you in full before dispatch.

Your order is an offer to buy. It is accepted when payment is confirmed and the Partner begins processing it. Until then either party may cancel.

• Bank transfer: pay to the Partner's account shown on your invoice and use the payment reference exactly. Unpaid orders may be cancelled after 7 days.
• Card payment: where a Partner has card checkout enabled, payment is processed by Stripe on the Partner's Stripe account. Your card details go directly to Stripe; neither we nor the Partner store your full card number. Your statement will show the Partner's business name.
• Pre-orders: some products (for example new launches) are sold as pre-orders. Dispatch timing shown is an estimate. If the product cannot be supplied within a reasonable time of the estimate you may cancel for a full refund.

• Choosing Subscribe & Save creates a recurring order at the frequency you pick (monthly or every two months). The first order stacks the subscription discount on your member pricing; renewals are charged at the store price less the subscription discount, as shown at checkout.
• You can pause or cancel at any time, free of charge, using the link in your confirmation email or by contacting your Partner. Changes made before a renewal is generated apply to that renewal.
• Renewals are invoiced to you at the then-current store price, which can change between renewals. Each renewal invoice shows the price charged, and you can cancel before any renewal.
• Subscriptions are not a fixed-term contract and carry no exit fee.

Partners deliver within Australia and, where offered, New Zealand. Standard shipping is a flat rate shown at checkout and is free above the threshold shown there or under a live special. Local pickup, where offered, is arranged directly with your Partner. Delivery estimates are estimates only. Risk in the goods passes to you on delivery to the address you gave; title passes when payment is received in full. Please check the address carefully; re-delivery caused by an incorrect address may be charged at cost.

Our Refunds & Returns policy explains how to make a claim and what we offer beyond your legal rights, including a change-of-mind window for unopened products. Where a product is faulty, damaged in transit, or not what you ordered, the Partner will bear the cost of return and provide the remedy the law requires.

By ordering you agree to receive transactional emails and, if you tick the consent box, SMS about that order. Marketing messages are sent only with your consent and always include a way to unsubscribe, consistent with the Spam Act 2003 (Cth). Messages from a Partner's storefront are sent through the platform in the Partner's trading name.

• Do not interfere with the platform, attempt to access data that is not yours, scrape the catalogue, or use automated tools to place orders.
• Do not use the platform to resell products in breach of the supplier's rules or any law, or to make health, therapeutic or income claims about products or the business.
• Do not upload or submit content that is unlawful, misleading, infringing or offensive.

Partners use the platform under a separate agreement with us. In summary, a Partner: is an independent business and not our employee, agent or joint venturer; is solely responsible for their storefront name, branding, copy, specials, pricing and customer service; must comply with the Australian Consumer Law, the Therapeutic Goods Advertising Code, the Privacy Act, the Spam Act and their agreement with their supplier; must not make therapeutic, disease or income claims; must hold the bank or Stripe account into which customer payments are made and must fulfil paid orders promptly; and indemnifies us for loss arising from their breach of these obligations. We may suspend or remove a storefront that breaches them.

The platform, its software, design and original content are owned by or licensed to us. Product names, images and trademarks belong to their owners. Partner storefront names and logos belong to the Partner (subject to their supplier's rules). You may not copy, modify or exploit any of it without written permission, other than to browse and order.

To the extent permitted by law, and subject always to clause 8 and your non-excludable rights:

• we are not liable for indirect or consequential loss, loss of profit, or loss arising from events outside our reasonable control (including carrier delays, supplier shortages, payment-network or hosting outages);
• where liability cannot be excluded but can be limited, our liability is limited, at our option, to resupplying the relevant service or paying the cost of having it resupplied;
• the Partner, as seller, is responsible for the supply of the goods and for remedies relating to them, and we will help you reach them;
• you are responsible for using products in accordance with their labels and for disclosing relevant health information to your own practitioner.

We handle personal information in accordance with our Privacy Policy, which forms part of these terms.

• We may update these terms. The date at the top shows the current version. Changes apply to orders placed after they are posted; material changes to subscriptions will be notified before your next renewal.
• We may suspend or close the platform, a storefront or your access for breach, legal reasons or if we stop offering the service, without affecting orders already paid.
• If any part of these terms is unenforceable it is severed and the rest continues. Our failure to enforce a right is not a waiver.
• These terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of its courts. Nothing prevents you raising a complaint with your state or territory consumer protection agency or the ACCC.

Tell us first. Email info@cali-supplements.com with your order reference and we aim to acknowledge within 2 business days and resolve within 10. If we cannot resolve it you can contact the Office of Fair Trading in your state or territory, or the ACCC.