Refunds & Returns

If a product arrives damaged, is faulty, is past its best-before date, or is not what you ordered, contact your partner or info@cali-supplements.com with your order reference and a photo. There is no time limit on your legal rights, but telling us quickly, ideally within 7 days of delivery, helps us sort transit damage with the carrier.

• Major failure (unsafe, significantly different from its description, or would not have been bought had you known): your choice of a full refund or a replacement, plus compensation for reasonably foreseeable loss.
• Minor failure: the partner will repair or replace the item or refund it, at their choice, within a reasonable time.
• Return postage for faulty or incorrect items is covered by the partner. You will be sent a prepaid label or reimbursed.
• You do not need original packaging to claim for a fault, and a receipt is not required if we can find your order.

The law does not require refunds for change of mind, but we offer one: return any unopened product in its original sealed packaging within 30 days of delivery for a refund of the product price. Return postage for change-of-mind returns is at your cost, and a refund is issued once the item is received and checked. Opened supplements, personal care items, and products with a broken seal cannot be returned for change of mind, for hygiene and safety reasons. Specials and discounts are refunded pro rata as paid.

• Card payments are refunded to the same card through Stripe, usually within 5 to 10 business days of approval depending on your bank.
• Bank transfer payments are refunded by bank transfer to the account you paid from, within 5 to 10 business days of approval.
• Shipping paid is refunded for faulty, damaged or incorrect items. For change of mind, original shipping is refunded only if the whole order is returned.
• Where a special (for example free shipping over $100) no longer applies after a partial return, the difference may be deducted from the refund.

You can cancel an order at no cost at any time before payment is confirmed. After payment, cancel before dispatch and you will receive a full refund; once dispatched, the change-of-mind rules above apply. Pre-orders can be cancelled for a full refund at any time before the product ships.

Pause or cancel a Subscribe & Save plan at any time using the link in your confirmation email or by contacting your partner. A renewal that has already been invoiced can be cancelled for a full refund if it has not yet been dispatched. There are no cancellation fees.

We do not run a separate exchange process. For a different product, return the original item under the rules above and place a new order, or ask your partner to arrange it for you.

Email info@cali-supplements.com and we will review the partner's decision. If we still cannot agree, you can contact the Office of Fair Trading in your state or territory, the ACCC, or, for card payments, ask your bank about a chargeback.